MANAMA: United Bank Limited (UBL) has opted for the Wavetec Electronic Queuing System provided by Bin Hindi Informatics to improve its customer flow management.
"We are extremely delighted obtaining Wavetec's Electronic Queuing system from Bin Hindi Informatics", said UBL HR manager Tariq Rasool.
"In this age of business, customer care is more directly important in some roles than others. For bank tellers in customer facing role, customer care assumes very high importance," said Bin Hindi general manager A Aziz Bin Hindi.
"Furthermore you can easily have information about the number of walk-ins, number customer served, customer arrival time, customer waiting time, service time at your finger tips freeing you from visits and monitoring," said Bin Hindi Informatics IT Special Projects divisional manager Mohammed Ansari.